Defective Products

• If your product is defective contact us within 7 days of receipt.
• Email: info@thymespa.co.za. Remember to include images of the defective item(s).
• We will arrange pickup and offer a refund, replacement, or store credit.

Skin Reactions

• When changing products you may have a reaction to the ingredients which is your skin’s natural way of adapting and healing. If you have a genuine adverse reaction stop using the product immediately and contact us.
• Our experienced skin care therapists will assist and guide you.

Return Guidelines

• Please return within 7 days of receipt. Include a copy of your receipt or a note with order details and reason for return to info@thymespa.co.za
• No returns or refunds will be issued for used products.
• Shipping fees are not refundable.
• Items opened, tampered with, marked non-returnable, or not for resale can’t be returned.
• No returns or refunds will be issued for promotional/sale items or gift vouchers.